Frequently asked questions

To change the destination of your telephone number diversion, please contact us.

A monthly rolling contract will apply.

Yes, our lovely telephone answering team is UK-based! We believe our team offers the best answering service for customer support and the best UK call handling service for startups!

When clients call your number, the call will be diverted to your mobile or landline, depending on your preference. No need for additional phone lines or equipment.

Yes, they can answer and handle calls however you wish. But don’t worry, our onboarding team will get to know you and your brand so they can act as an extension of your company and answer any questions with complete clarity.

We’ll send your telephone messages via email and SMS, so you can keep on top of them.

There is no package without a local or national number; our telephone answering service is only offered as an add-on when you purchase a local or national telephone line. Unfortunately, we can’t offer telephone answering without a virtual headquarters telephone line to answer.

A dedicated local, or national telephone number is available to purchase from £10.99 per month.

A call answering service is a professional solution where trained agents handle incoming calls for your business. Calls are diverted to our team, where agents use custom scripts to answer questions, take messages, or forward urgent calls.

This service ensures your business remains professional and responsive, reducing missed calls and improving customer satisfaction. It’s ideal for businesses seeking to improve their customer service without increasing in-house workload.

Due to the nature of our clients’ business hours, we are open from 8.30 am to 5.30 pm. Your calls will go to a personalised voicemail, and messages will be emailed to you the next working day if the call has been taken outside of operational hours.

Our telephone answering starts from £17.50 /pcm + VAT, this includes 10 minutes and £1.50 per minute thereafter. You will also need to pau for a telephone line managed by Virtual HQ too, which is £10.99 per month.

Don’t worry, it also includes transfers, email/SMS, CRM entry and online form completion.

Making our service an affordable telephone answering service for small businesses!

Yes, we offer a local telephone number as an optional extra to your virtual office package.

If you’d prefer, you may also choose a national 033 number. Simply select this service as part of the checkout process. We’re very flexible when it comes to your business needs.

You can also take out a standalone local or national telephone number, without the virtual office. You can find out more about our telephone services, including our call handling, here.

Our package includes 10 minutes free and £1.50 per minute thereafter. Telephone answering charges are processed a month in arrears, £1.50 per minute, depending on your package.

Yes, calls will be transferred to your chosen number(s) and if unanswered, a message will be taken.

Due to the nature of our clients’ business hours, we are open from 8.30 am to 5.30 pm. Your calls will go to a personalised voicemail, and messages will be emailed to you the next working day if the call has been taken outside of operational hours.

Monday to Friday, 8.30am – 5.30pm.

Unfortunately, yes, any calls handled by our team are chargeable. However, our highly trained team can sniff out a spam call pretty quickly and will keep the interaction short and sweet, saving you money. From £1.50 per call, depending on your package.

If you do have a persistent caller, don’t worry. You can instruct our call handlers to block that caller to save the hassle.

Yes, our call answering service is specifically designed to scale with your business as it grows. Whether you’re a startup handling a few calls a day or an established company managing high call volumes, we provide flexible solutions tailored to your needs.

Our package includes 10 minutes free and £1.50 per minute thereafter. Telephone answering charges are processed a month in arrears, £1.50 per minute, depending on your package.

During opening hours, your calls are guaranteed to be answered by a member of the call centre team.