Frequently asked questions

As often as you like! We love to see our customers, so pop in whenever you need.

We don’t have any time limits, however, we do encourage you to collect as promptly as possible.

Not a problem, a lot of businesses have a different trading address to their registered address, for example they use their accountants address on Companies House but a city centre Virtual Office for their website.

We can only accept packages and parcels for your company on an adhoc basis, unless agreed otherwise.

You need to be prompt in collecting your parcels and ensure they’re not too large either i.e. no bigger than a laptop.

This is for health and safety, as well as security reasons.

As a virtual office member, your mail will be collected for you, and you will be notified via email if there is mail for you to collect.

For an additional fee you can choose to have your mail forwarded to you, or scanned and forwarded.

However you require your mail, there’s an option for you, so choose the option that best suits your business needs as you build your own virtual office package.

Yes, our virtual offices do offer mail scanning services. All you need to do is select this option as you go through the online checkout process.

Your mail is sent out the same working day, if not the next working day. We send all mail first class, so it gets into your hands promptly.

You can change your address at anytime, however we will require an updated proof of address (POA).

So we need to have proof you either live at the address or it’s a commercial rental – and not another virtual office.

To avoid any issues with the post office, we put all post in a fresh envelope with new postage.

A virtual mailing address provides your business with a physical address that your mail can be sent to – one which differs from your personal home address or registered business address. If you’re not based in the UK, you may wish to have a virtual mailing address, so that any mail or important documents can be delivered here. It also stops your home address from being overloaded with junk mail and unwanted callers. 

Yes, we can indeed. We also know that these codes can often get mistaken for junk mail, so we keep an eagle-eye out for them, as they’re important for ensuring your customers can see your address.

Yes, you can give us a list of authorised people who can collect on your behalf. We know how busy you are as a business owner and it just makes life that little bit easier. Just ensure your nominated people bring their ID with them.

We’ll let you know via email.