Frequently asked questions

All of our virtual offices are part of thriving business centres and office complexes. You’ll find each of our locations fully staffed, with a working reception. Not only does this mean you’ll get a lovely welcome when you enter, so will your clients too. Remember, first impressions always count.

For sole traders and partnerships, your mail will be accepted as your ‘trading as’ name. For example: Joe Bloggs trading as (T/A) J. Bloggs & Co.

This will be held at the office and you can collect it, or have it forwarded to your home address as an optional extra. You can select mail forwarding service as part of the checkout process. Easy peasy.

Yes, virtual offices are completely legal. For many businesses, they’re also a necessity. For the likes of freelancers and small to medium sized businesses, they provide the affordable flexibility that they need – as well as a professional address and image. It’s all about keeping up appearances.

But all virtual offices need to be compliant, which is why we complete Anti-Money Laundering (AML) checks. This protects our clients (that’s you) from dodgy businesses trying to rent office space in the same building as you, as well as protecting our locations from crime and fraud. Sounds scary, but it’s all about protecting your business and not cutting corners.

We make setup as straightforward as possible because we know time means money. To set up your virtual office address, we need proof of your identity (such as a passport or driving licence), your registered business address, your address, and Incorporation. These documents will be required from all shareholders of the business, or just you, if you’re a sole trader. Once we’ve checked your ID documents, we can have your new, virtual address live the same day, often within a couple of hours.

You can build your bespoke virtual office package online, or call 0330 223 2605 to speak to someone directly. We live and breathe virtual office space, so are more than happy to have a chat and give you the low-down.

We want to make it clear that real humans are still in charge of our office spaces, even with the increasing use of robotics!

This means each location has a fully staffed reception area for greeting guests. Our Virtual Offices feel real because they are real commercial environments with multiple physical tenants as well as virtual ones.

It is your responsibility to notify all relevant parties of the change in address past your account cancellation date, including all online and offline media.

We allow 3 days (including weekends/bank holidays) past your account cancellation date for our address(s) to be removed from all online and offline media, including your website, Companies House (for registered address clients), and Google My Business. Address checks will be conducted after this grace period, and if evidence is found that our address is still in use, an immediate £100 + VAT fine will be charged. Fees will be taken from the credit/debit card we hold on file.

Any postal mail or telephone calls received after termination of the Contract will not be forwarded, and postal mail will be returned to the sender.

Please see the links below for guidance on changing your address: HMRC (Registered Addresses)

No. Prices shown are exclusive of VAT.

Unfortunately not at this time, but keep an eye out for any changes in the future.

When renting virtual office space, you’re opening your business up to new possibilities and opportunities.
A virtual office works by providing you with a professional and high quality office presence – without the high overheads associated with physical office space. This means that your website, social media channels, business cards, invoices etc. will all feature your brand new virtual office address, without anyone knowing it’s virtual. You can also utilise meeting space, allowing you to set up those all-important new business appointments, giving you an edge over your competitors. And we love a bit of healthy competition.

You can even choose to have a mail service, reducing your admin time, and separating work from your home life. A professional and high quality office presence, all without the expensive overheads associated with a physical office space.

Yes, yes we do.

Yes. This fee covers the checks we are legally required to make to meet our Anti-Money Laundering (AML) commitments.

We have a legal responsibility to confirm your identity and perform periodic checks of all clients using our virtual addresses – as a registered provider under The Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017. The setup fee includes costs associated with these checks. It might not sound pretty, but it’s important – and we know how much it means to our clients to keep their businesses safe.

Yes, you can indeed. Your first payment will be taken by the initial card you choose to pay on – and then future payments can be paid via Direct Debit.

Yes! There are no tricks or catches; the setup fee is a one-off cost you’ll never have to pay again.

This will be at our discretion, so please speak to a member of our friendly team, who’ll be more than happy to check this for you.

Yes, a month-to-month contract. We understand that businesses need flexibility, and our month-to-month contract means you’re not tied down for long periods of time. It also means you can extend, or end, your contract (with 30 days’ notice) when you need to.

Alternatively, you can opt to pay for your services annually and receive a 10% discount.

Yes – we’re old romantics and believe in commitment. You’ll receive a 10% discount for annual payment; just make sure you select the option at the checkout.

Yes. As much as we would like to think we’re selling Matrix-style office space, our locations are actual office buildings, which have multiple, physical tenants inside i.e. real life people. Having physical tenants also gives you that real ‘office’ feel – and the opportunity to network. Hey, you’re sharing a space with other businesses – might as well try and make friends too.

All of our office locations are part of thriving business communities – which you can be part of!

Yes, you can use a virtual address for HMRC (Her Majesty’s Revenue and Customs) as long as the virtual address meets certain requirements.

HMRC accepts virtual addresses as long as they are registered with Companies House, which is the UK government’s official register of companies. The virtual address must also be a physical location where mail can be received and forwarded to you.

It’s important to note that HMRC requires individuals and companies to provide a registered address where they can be contacted for official purposes, such as tax returns and correspondence related to tax matters. This address can be different from the virtual address you use for general correspondence and business purposes.

Before using a virtual address for HMRC, it’s best to check their guidelines and requirements or seek advice from a qualified tax professional.

Yes, having a virtual office in the UK can be a good idea for several reasons.

Firstly, a virtual office can provide a professional image for your business. It gives the impression that your business has a physical presence in the UK, even if you don’t have a physical office space. This can be particularly important if you’re a small or start-up business looking to establish credibility and build trust with clients and customers.

Secondly, a virtual office can provide you with a prestigious business address in a prime location, which can enhance your brand image and help you stand out from the competition. This can also be beneficial if you’re looking to expand your business into new markets and want to establish a presence in a specific region or city.

Thirdly, a virtual office can provide you with a range of services, such as mail forwarding, telephone answering, and meeting room facilities, without the need for a physical office space. This can help you save on costs and provide greater flexibility in managing your business operations.

Overall, having a virtual office in the UK can be a cost-effective and flexible option for businesses looking to establish a professional presence in the country.

We have one of the largest virtual office networks in the UK, with only the highest quality properties and buildings. In fact, we have access to over 100 premium locations across our portfolio, all of which also offer meeting rooms – not something to be sniffed at, especially when meeting space is often overlooked when choosing a virtual office. We’re the virtual office experts – and we’ve got the credentials to back us up. We don’t just offer virtual office space, but premium services, such as market-leading call answering (so your clients aren’t left out in the cold), as well as rigorous money-laundering checks, ensuring your business is safe and secure. Our pictures won’t deceive you either. We allow our office locations natural beauty to shine through, without the need for filters, filler, or Photoshop. We’re not just selling you a pipe dream; we’re making it reality too.

We ensure we keep our pricing affordable and competitive too, looking after your bottom line. We also have over 100 locations, with almost every building available with bookable meeting rooms, as well as co-working spaces. When it comes to the serious stuff, we get down to business. All of our locations are fully compliant, we’re committed to protecting both our business and yours.

Our centre staff have been expertly trained to handle any enquiries that might be thrown at them. They’ll politely inform your unexpected visitor that you’re available by appointment only, leaving them none the wiser that you’re physically residing somewhere else….

Usually this will come in the form of a polite response, such as ‘Unfortunately they’re not available right now, but you can certainly make an appointment to see them soon’.

A virtual office provides you with a trading address – giving you a physical presence and adding another element to your business. A virtual office offers many of the benefits of a physical office, without the costly overheads associated. Winner. Work from the comfort of your own home, but have your business associated with a physical, thriving office location. With our virtual offices, you’ll receive a mailing address, as well as the option to benefit from a dedicated phone number and call answering services. You can use your virtual office address on your website, your business cards, your invoices and more. You can even take advantage of our spacious meeting areas too, to impress and astound your clients.

You can give notice to cancel your subscription at any time, you must do so by emailing [email protected]. For monthly customers, cancellation terms are based upon a 30-day notice period. For both annual and bi-annual customers, a 30-day notice must be given prior to your renewal date or your account will automatically renew for the same period. Where applicable, an advance service invoice will be raised to cover your notice period on the day your cancellation request is processed.