Telephone services to make the right impression

From phone numbers to call forwarding or a virtual receptionist, at Virtual HQ we have a host of telephone services to suit your business needs.

Over 20,000 calls handled every month

Telephone numbers

With our phone number services, you’re able to choose a local or national telephone number, providing your customers with a dedicated phone number that not only looks professional, but works seamlessly too.

If you’re looking to establish your business in a specific location, a local telephone number will certainly appeal. Or for businesses targeting the whole of the UK, national telephone numbers (starting 033) are ideal. You can also divert calls to your mobile, so you can speak to clients and customers straight away, without leaving them hanging.

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Telephone answering

We understand that you’re busy, and that means staying on top of calls can be difficult. However each call is a new opportunity, and so missing them isn’t an option either.

This is where call handling comes in. With professional call answering, not only will you never miss a call, but you will ensure that each one is received in a timely, professional manner. It’s basically another arm of your business. Sounds good ey?!

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Call whisper

If you choose to have calls directly forwarded through to your mobile or landline, it’s possible you’ll want some idea of who is calling. Enter Call Whisper.

No, it’s not the latest boy band on the scene, but a form of technology that plays a short message to the person answering the call before the caller is connected. This means you have some idea of who’s trying to contact you – and whether or not you want to ghost them.

Frequently asked questions

Can I get a local telephone number?

Yes, we offer a local telephone number as an optional extra to your virtual office package.

If you’d prefer, you may also choose a national 033 number. Simply select this service as part of the checkout process. We’re very flexible when it comes to your business needs.

You can also take out a standalone local or national telephone number, without the virtual office. You can find out more about our telephone services, including our call handling, here.

How much does the call answering service cost?

Our telephone answering starts from £17.50 /pcm + VAT, this includes 10 minutes and £1.50 per minute thereafter. You will also need to pau for a telephone line managed by Virtual HQ too, which is £10.99 per month.

Don’t worry, it also includes transfers, email/SMS, CRM entry and online form completion.

Making our service an affordable telephone answering service for small businesses!

Is your call answering service scalable for growing businesses?

Yes, our call answering service is specifically designed to scale with your business as it grows. Whether you’re a startup handling a few calls a day or an established company managing high call volumes, we provide flexible solutions tailored to your needs.

What is a call answering service, and how does it work?

A call answering service is a professional solution where trained agents handle incoming calls for your business. Calls are diverted to our team, where agents use custom scripts to answer questions, take messages, or forward urgent calls.

This service ensures your business remains professional and responsive, reducing missed calls and improving customer satisfaction. It’s ideal for businesses seeking to improve their customer service without increasing in-house workload.

How will I receive calls to my bespoke number?

When clients call your number, the call will be diverted to your mobile or landline, depending on your preference. No need for additional phone lines or equipment.

How do I change where my telephone number diverts to?

To change the destination of your telephone number diversion, please contact us.

Visit our FAQs

Looking for more information on telephone services?

Additional questions or comments? Send us a message and we’ll be in touch

Want to speak to someone?

If you want to discuss any of our virtual offices or business support services, you can quickly give us a call. A member of the team is available to help.

+44 330 223 2605