First class business

postal address

service

At Virtual HQ, our business mailing address gives you confidence that all your essential correspondence is being received and handled securely and efficiently. Check out our options below. We’ve got something to suit every business.

Over 60,000 pieces of mail are forwarded every month

Mail collection

Mail collection is standard at most of our Virtual HQ locations. Any post sent to your virtual office will be safely received by our fantastic reception teams. The lovely staff at your virtual office will then email you to let you know when your post is ready for collection and provide the collection hours.

We’re more than happy to hold onto your mail, but we do recommend prompt collection – just in case something important arrives! Plus, our reception team loves a tidy desk, so let’s keep them smiling by collecting your post as soon as you can.

Mail forwarding service

We can also forward your post to you, first class, saving time and keeping the whole process as virtual as possible. We usually send your mail the same working day, if not next working day, ensuring speedy, prompt delivery. You choose how often your mail is forwarded too – whether that’s daily, weekly, or monthly. Flexible options are crucial for running your business how you want to, which is why we provide a range of choices.

We do have fair usage of our mail forwarding service; please contact our team for more information.

Mail scanning and forwarding

Want your mail as quickly and efficiently as possible? We get it – time is money and you never know what might be waiting in your mailbox. We offer same-day mail scanning, which means we gain your permission to open your mail, scan it in, and send a PDF via email.

All hard copies will be forwarded to you first class, so you can be sure that your physical documents won’t be far behind.

Please note, we only offer this service to business email addresses, not Gmail or Hotmail accounts.

We’re pretty flexible, but our rules don’t bend

At Virtual HQ, we pride ourselves on being super flexible, but there are a few rules we have to stick to – we hope you understand! First up, parcels. While we love helping with your post, we’re not a sorting office, and our reception teams like to keep their desks clutter-free. So, please avoid having parcels—especially large ones – delivered to your virtual office address. If it does happen, make sure to collect them promptly.

Also, a quick heads-up: under no circumstances can you use your virtual office address for the DVLA. Any mail from them will be returned to sender straight away. We kindly ask everyone to respect these guidelines to keep things running smoothly for all our clients!

Frequently asked questions

Can someone else collect post on my behalf?

Yes, you can give us a list of authorised people who can collect on your behalf. We know how busy you are as a business owner and it just makes life that little bit easier. Just ensure your nominated people bring their ID with them.

What if I want to change my forwarding address?

You can change your address at anytime, however we will require an updated proof of address (POA).

So we need to have proof you either live at the address or it’s a commercial rental – and not another virtual office.

What happens to my mail if I choose not to have a registered address?

Not a problem, a lot of businesses have a different trading address to their registered address, for example they use their accountants address on Companies House but a city centre Virtual Office for their website.

What is a virtual mailing address?

A virtual mailing address provides your business with a physical address that your mail can be sent to – one which differs from your personal home address or registered business address. If you’re not based in the UK, you may wish to have a virtual mailing address, so that any mail or important documents can be delivered here. It also stops your home address from being overloaded with junk mail and unwanted callers.

Visit our FAQs

Looking for more information on mail services?

Additional questions or comments? Send us a message and we’ll be in touch

Want to speak to someone?

If you want to discuss any of our virtual offices or business support services, you can quickly give us a call. A member of the team is available to help.

+44 330 223 2605