Virtual Office Services

The UK’s Best Virtual Phone Answering Service!

Telephone Answering

A highly trained receptionist without the overheads

If you wish you had a spare pair of hands for those times that you’re too busy to answer the phone, we’ve got you covered with our business phone answering service.

From only £17.50 per month contact us today to find out more!

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Why choose our telephone answering service?

Stop worrying about missed enquiries or unwanted calls. Focus on growing your business while we provide the professional support you deserve. With no staff overheads, you can expand without breaking the budget.

Don’t have time to screen calls?

When your business starts growing, so does the influx of calls – but that doesn’t mean you have to miss out on new leads. We have you covered with our Business Phone Answering Service.
Never miss a call again

With our virtual phone answering service, all calls are received, managed and forwarded to you by a member of the call handling team.
Professional call handling team

Your call will be professionally answered in your company name, and either transferred to your landline or mobile number, or a message will be taken and relayed to you by email.

UK based team are here to take your calls!

Telephone answering service – What’s included?

Your calls answered

A friendly member of the UK based team will promptly answer your calls in your company name – giving a professional front for your business.
Tailored around your product

We’ll represent your company exactly as you want, managing calls to fit your business needs perfectly. Plus, you can make changes anytime – flexibility is key.
Call screening

With our business phone answering service, you can save time on cold-calls. Filter out the rubbish with a representative fielding the calls that matter to you.
Monthly reports

We believe in a personal touch. A dedicated team member will provide you with detailed monthly call reports and analytics, keeping you in control of your calls and expenses.

Services provided by our telephone answering service partner, exclusive rates for Virtual HQ clients.

How much does a virtual phone answering service cost?

Handling inbound calls can be costly, with expenses for staff, equipment, and training. Why not outsource to a telephone answering service? You’ll only pay for what you use, freeing up resources for what matters most. No need to worry about holiday or sick cover – we’ve got it all handled! Focus on what you do best, and we’ll take care of the rest. With flexible plans starting at just £17.50, can you afford not to.

Purchase alongside our Telephone Lines, choose between a regional or national 033 telephone number to suit you business.

Want to speak to someone?

If you want to discuss any of our virtual offices or business support services, you can quickly give us a call. A member of the team is available to help.

+44 330 223 2605

Basic

From£17.50^/pcm

Personalised message taking and patching service
- Includes 10 minutes and £1.50 per minute thereafter.
- Includes transfers, email/SMS, CRM entry and online form completion
- Trained operators will answer in your company name and handle as you wish
- Service only available if you purchase a line for £10.99 through us
- Operational hours of telephone answering service – 08:30 – 17:30 Monday – Friday
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Frequently asked questions

What is a call answering service, and how does it work?

A call answering service is a professional solution where trained agents handle incoming calls for your business. Calls are diverted to our team, where agents use custom scripts to answer questions, take messages, or forward urgent calls.

This service ensures your business remains professional and responsive, reducing missed calls and improving customer satisfaction. It’s ideal for businesses seeking to improve their customer service without increasing in-house workload.

How much does the call answering service cost?

Our telephone answering starts from £17.50 /pcm + VAT, this includes 10 minutes and £1.50 per minute thereafter. You will also need to pau for a telephone line managed by Virtual HQ too, which is £10.99 per month.

Don’t worry, it also includes transfers, email/SMS, CRM entry and online form completion.

Making our service an affordable telephone answering service for small businesses!

Will the receptionist answer the phone in my company name?

Yes, they can answer and handle calls however you wish. But don’t worry, our onboarding team will get to know you and your brand so they can act as an extension of your company and answer any questions with complete clarity.

What happens if my customers call after hours?

Due to the nature of our clients’ business hours, we are open from 8.30 am to 5.30 pm. Your calls will go to a personalised voicemail, and messages will be emailed to you the next working day if the call has been taken outside of operational hours.

Will I be charged for spam calls?

Unfortunately, yes, any calls handled by our team are chargeable. However, our highly trained team can sniff out a spam call pretty quickly and will keep the interaction short and sweet, saving you money. From £1.50 per call, depending on your package.

If you do have a persistent caller, don’t worry. You can instruct our call handlers to block that caller to save the hassle.

Is your call answering service scalable for growing businesses?

Yes, our call answering service is specifically designed to scale with your business as it grows. Whether you’re a startup handling a few calls a day or an established company managing high call volumes, we provide flexible solutions tailored to your needs.

Are calls handled by a UK based team?

Yes, our lovely telephone answering team is UK-based! We believe our team offers the best answering service for customer support and the best UK call handling service for startups!

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