1. Enhanced Customer Experience: A study by Perfect Reception showed that 79% of people will hang up if a call goes to voicemail. With our telephone answering services, you can ensure that every call is answered by a professional, enhancing your customer service and ensuring you never miss a critical call. This responsiveness not only improves customer satisfaction but also helps retain clients and convert leads into loyal customers.
2. Cost-Effective Solution: Hiring full-time staff to handle calls can be expensive, especially when considering overheads, salaries, and benefits. Our telephone answering service provides a cost-effective solution, allowing businesses to manage their budgets more efficiently. By outsourcing this function, you can lower your overheads significantly while still providing top-notch customer service.
Additionally, a telephone answering service is an excellent solution for covering periods of sick leave and maternity leave. When regular staff members are unavailable, our service ensures that your business continues to operate smoothly without any interruption. This flexibility allows you to maintain consistent communication with your customers and uphold your professional image, even during staffing shortages.
3. Business Continuity and Flexibility: Many businesses operate between the hours of 8.30 am and 5.30 pm. With our service, you don’t have to worry about missing out on important calls after business hours. We ensure that your business remains accessible to clients around the clock, providing continuity and flexibility that can be crucial for your operations.
4. Professionalism and Efficiency: The tone and manner in which calls are answered can significantly impact a client’s perception of your business. With 7% of communication being words and the rest being tone, our trained professionals ensure that your business is represented in the best possible light. This professionalism can help build trust and credibility with your clients.
We have partnered with Perfect Reception to bring these benefits to our clients. Perfect Reception is renowned for their expertise in telephone answering services and secondary services like live chat, outbound calls, and email management. They are fully specialised in telephone answering and have a rich history rooted in exceptional customer service. Virtual Headquarters feel passionately about delivering a fantastic service, and we are proud to partner with a company whose values reflect our own.
Perfect Reception was founded by Lynda, who previously ran a chain of gyms. Her obsession with customer service and detailed focus in niche markets laid the foundation for what Perfect Reception has become today. Lynda understands the intricacies of handling business functions efficiently and has always aimed to make services as detailed and customer-focused as possible.
Starting from Gravesend, born out of a genuine passion for delivering exemplary customer service, Perfect Reception has grown exponentially. They began with one switchboard and now operate twelve, serving around 150 clients with a mix of inbound and outbound services. Their growth has been driven by their understanding of the importance of seamless customer interaction, especially highlighted during the COVID-19 pandemic.
Perfect Reception stands out from competitors due to their detailed call handling where nothing is extra, no charges for transfers, responsive services, and a well-organised team structure. They also ensure that calls are logged and billed accurately, avoiding the practice of rounding up call durations, providing cost-effective services.
Their largest client base includes legal firms, IT companies, and large electrical firms, all benefiting from their high-quality, attention-to-detail approach at a cost-effective price. Perfect Reception’s commitment to quality and efficiency makes them an ideal partner for Virtual Headquarters.
“Perfect Reception are a fantastic, independent telephone answering company that Virtual HQ are proud to partner with. Their customer service is exemplary, and the attention they pay to their clients is second to none, which aligns perfectly with our ethos. We are excited to be offering their services, and we know that Perfect Reception are the perfect choice for our clients.” – Managing Director at Virtual Headquarters, Francesca Dixon
The collaboration between Virtual Headquarters and Perfect Reception is set to redefine customer interaction for our clients. By using Perfect Reception’s specialised services and our commitment to enhancing business communication, we aim to provide an unmatched telephone answering service. This partnership ensures that your business can capture every lead, maintain exceptional customer service, and operate more efficiently and cost-effectively.
