A virtual office is a modern and flexible business solution that provides a professional image and essential office services without the need for a physical office. A virtual office allows a business to use a commercial address for trading/marketing purposes and/or for registration with Companies House, without the business occupying any physical space at the premises. Any mail received at the office would be handled for you, so it enables businesses to operate remotely and know that their correspondence is safe. It also enables businesses to operate remotely whilst maintaining a prestigious business address, telephone services, and administrative support. Alongside the handling of business mail, Virtual offices often offer a range of add-on or supporting services such as call divert & forwarding, and meeting room and co-working access, allowing organisations to establish a presence in different locations without the costs and commitments associated with maintaining a physical office space. It’s worth reading up on how a virtual office works to make sense of the concerns that are discussed within this guide.
Wondering how safe a virtual office is for your business? It’s a valid question, and the answer largely depends on the provider. Not all virtual offices offer the same level of security, which is why Companies House has recently introduced stricter guidelines for what qualifies as a suitable business address.
Before committing to a virtual office, it’s essential to do your research. Start by checking the address on Google Street View, and, if possible, schedule a visit to see the location in person. Look for a well-maintained, professionally managed building with on-site staff who handle mail securely. Don’t hesitate to ask how your mail will be stored and processed—any reputable provider should be happy to show you. If a provider seems evasive or unwilling to provide details or arrange a visit, treat it as a warning sign.
At Virtual HQ, we take security seriously. All of our clients are thoroughly vetted with anti-money laundering checks and adverse media screening, so you can be confident that the businesses sharing your virtual office address are legitimate. Our mail handling is done securely on-site by a dedicated team to ensure everything is processed smoothly and safely.
Choosing Virtual HQ means choosing a virtual office provider that prioritises your business’s safety and security, giving you peace of mind and a professional address you can rely on.
Since the increasing popularity of virtual offices, and with the need to maintain corporate transparency, some business owners may be hesitant to make the move. Whilst perfectly legal, Virtual Offices are subject to strict regulations, so it is incredibly important now more than ever that you opt for a reputable provider who knows their stuff. Below are a few legal considerations to think about whilst researching providers and before investing in a virtual office:
To register a company in England and Wales you must register an address in either of these locations. This address doesn’t have to be your ‘trading address’ or the address you run the business from, but should be an appropriate address to receive important correspondence from HMRC and Companies House. This address will also be displayed publicly on Companies House.
Using a virtual office as your registered office address is much better for your privacy. That’s because the address appears on the public register at Companies House so you probably wouldn’t want your home address shared in that way. It’s worth saying that you can’t remove your registered address from the public record so it’s best to get things right from the outset.
The government and London Trading Standards highlight that if a business is using a virtual office address for their Registered Address, they must not also be using a mail filtering service, meaning that only mail from Companies House and HMRC is forwarded and all other mail discarded. This is usually the case if a provider offers a ‘Registered Address Only Service’ offering a very cheap price to use the address for this purpose and only receive certain mail, but this is illegal. You can read more about this here. Virtual HQ only offers a Registered Address service as an add-on to the standard virtual office package, meaning ALL mail would come to your attention, official or not. With us, you can rest assured that you won’t be falling foul of this rule!
As of March 2024, changes to UK company law require that a designated person be available at your registered business address to accept correspondence on behalf of your company and ensure it is promptly brought to your attention. This means that PO boxes are now not able to be used as a registered address. PO Boxes should not be confused with virtual offices and this information does not mean that all virtual offices are no longer permitted too. However, some cheaper providers may be selling a virtual office service for what is essentially a PO Box service, from an address with no on-site staff. This is where choosing your provider is more important than ever!
At Virtual HQ, all of our virtual office locations comply with new laws surrounding Registered Address use. They are all real, working office buildings, with onsite staff during business hours. Any mail received for our virtual office clients will be accepted securely, and be promptly brought to your attention.
Virtual offices are completely legal, and can be a cost effective solution for your business.
You can no longer use a PO box as a registered address, so why not opt for a virtual office instead?
A virtual office can give you the freedom to work remotely.
If you need to change your registered office address, you must file an AD01 form – it is your responsibility to keep this address up to date and accurate and ensure all important documents are sent to the correct address. Should you not receive these important letters then your business falls into the risk of being dissolved. Virtual HQ are here to support you. Perhaps you’re currently using a PO Box or inappropriate address as your Registered Address and need help fast to become compliant. Don’t want to use your home address and have your private details displayed publicly? We can help you find the perfect virtual office solution for your needs in one of our locations throughout the UK. Better yet, to really take the stress away we can even update your Registered Address to your chosen virtual office on your behalf, with our Registered & Directors Service Address Update add-ons. Take a look at the services we have to offer here (link to services).
Virtual office providers (also known as Company Service Providers) are subject to the UK Anti-Money Laundering regulations, which mean the provider must verify the company and Ultimate Beneficial Owners prior to the provision of services. This involves providing a copy of your ID and proof of address and answering a few questions relating to the nature of your business, before you’re permitted to use the address. If you opt for a provider that doesn’t perform these checks or doesn’t seem to be performing them thoroughly, they aren’t abiding by the regulations and you should be wary. The checks safeguard not only the provider but also your business. You don’t want to be sharing your address with illegitimate businesses, harming your business reputation.
We hope we’ve clarified a few of the important areas to consider when opting for a virtual office but if you have any further questions about how a virtual office works, the legalities involved, or want to have a chat – just get in touch.
Ready to choose your perfect location and start utilising a virtual office now? Check our locations here.
Francesca, our Managing Director, leads a highly successful team and brings her expertise to the virtual office industry. As an ACAMS member and Certified Anti-Money Laundering Specialist, she is dedicated to ensuring your business remains secure and reputable. Francesca’s deep industry knowledge allows her to handpick the best locations to add prestige to your brand. As a hands-on leader, she’s committed to delivering a seamless client experience while supporting her team and customers at every step. Under her guidance, we’ve become the UK’s leading provider of virtual offices, setting the standard for excellence and reliability.
